Free delivery over KES 5,000 7-day returns 24/7 Support

Returns & Refunds

Shop with confidence - we've got you covered!

3-Day Easy Returns

Not satisfied? Return within 3 days for a full refund

Free Returns

Free return shipping on all eligible items

Quick Processing

Refunds processed within 5-7 business days

24/7 Support

Our team is here to help anytime

Our Return Policy

  • 3-Day Return Window - You have 3 days from delivery to request a return
  • Condition Requirements - Items must be unused, unopened, and in original packaging with all tags attached. Perfumes must have unbroken seal.
  • Original Packaging - Please include all original boxes, tags, and accessories
  • Proof of Purchase - Order number or receipt required for all returns
  • Free Gifts - Any free gifts received must be returned with the product

Refund Information

  • Full Refund - You'll receive the full purchase price excluding shipping (unless item is defective)
  • Store Credit - Get 10% extra store credit when you choose store credit instead of refund
  • Exchanges - Free exchanges for size or color - we'll ship the replacement immediately
  • Processing Time - Refunds processed within 5-7 business days after inspection
  • Notification - You'll receive email confirmation once your refund is processed

Non-Returnable Items

How to Return an Item

Returning your item is easy! Just follow these simple steps:

1

Fill the Form

Complete the return request form below

2

Send on WhatsApp

Click the button to send your request to our support team

3

Get Approval

We'll review and send you a return authorization

4

Ship & Refund

Ship your item back, and we'll process your refund

Initiate a Return via WhatsApp

Your return request will be sent directly to our support team on WhatsApp. We'll respond within minutes during business hours!

Frequently Asked Questions

How long does it take to get my refund?

Once we receive your return, we process refunds within 5-7 business days.

Do I have to pay for return shipping?

No! We offer free returns on all eligible items. We'll provide you with a prepaid return shipping label.

Can I exchange an item instead of returning?

Yes! We offer free exchanges for size or color. We'll ship your replacement immediately.

What if my item arrived damaged?

Contact us immediately on WhatsApp with photos, and we'll prioritize your refund or replacement.

When will I receive my store credit?

Store credit is issued immediately after your return is processed and includes an extra 10% bonus.

Can I return a gift?

Yes! Gift returns are welcome. The refund will be issued as a store credit for the gift recipient.

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