Privacy Policy

1. Introduction

Welcome to TSLX Cosmetic Shop ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We collect several types of information from and about users of our website:

Personal Information You Provide

• Registration Information: Name, phone number, email address, and password when you create an account
• Profile Information: Delivery addresses, order history, and saved payment methods
• Communication Data: Messages you send us via WhatsApp, email, or contact forms
• Transaction Information: Order details, payment information, and delivery preferences

Information Automatically Collected

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, search queries, click data
• Location Data: Approximate location based on IP address
• Cookies: Small data files stored on your device to enhance your browsing experience

3. How We Use Your Information

We use the information we collect for the following purposes:

• Process Orders: To process and fulfill your orders, including payment processing and delivery
• Account Management: To create and manage your account, verify your identity, and provide customer support
• Communication: To send order confirmations, shipping updates, and respond to your inquiries via WhatsApp
• Improve Our Services: To analyze usage trends, improve website functionality, and personalize your experience
• Marketing: To send you promotional offers, newsletters, and product recommendations (you can opt out at any time)
• Security: To detect and prevent fraud, unauthorized transactions, and other security issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data transmitted between your browser and our servers is encrypted using SSL/TLS
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We regularly review our security practices
• Secure Storage: Your password is stored securely

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your login status and cart items
• Understand how you use our website
• Improve website performance and functionality
• Personalize your shopping experience

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent where we rely on consent to process your data

To exercise any of these rights, please contact us using the information in Section 12.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

• Account Information: Retained until you delete your account
• Order History: Retained for 7 years for tax and legal purposes
• Marketing Data: Retained until you unsubscribe
• Communication Logs: Retained for 2 years

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure that appropriate safeguards are in place to protect your information when transferred internationally.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.